General

What is your minimum order?


Prices for bespoke & customised cakes will vary depending on several factors, including the complexity of design, ingredients, color theme, number of servings, logistics, and so on. The starting prices for bespoke celebration cakes are outlined below: - Single tier cake: $150 and above - 2-tier cake: $400 and above - 3-tier cake: $800 and above All my cakes come with beautiful sugar flowers, and are uniquely handcrafted. I go through a detailed design & consultation process with you to ensure that you are satisfied every step of the way.




How can I sample your flavours?


You are welcome to sample the cake flavours during a one-on-one tasting session. During a tasting session, you will sample 4 specially created mini-cakes from the most popular and seasonal flavours. The tasting session is also a chance for me to get to know you better and understand your needs & requirements for your cake. Please get in touch with me at hautecakessingapore@gmail.com to schedule your tasting. For more information about tastings, please refer to the Tasting & Consultation section of the FAQs.




How do I determine the size of cake that I need for my event?


Please refer to the following table as a rough guide to determine the size of cake that you will need: (Note: *Tall cakes are normally 6 inches in height or more.)




How far in advance should I order my cake?


The minimum lead time for cakes is as follows: 1. Customised Cakes (or orders below $300): Minimum 1 week or 5 business days. 2. Wedding Cakes (or orders above $300): Minimum 1 month. However, most clients will contact me between 3-12 months before their wedding or event, as it provides for the smoothest communication, creation & delivery process.




How do I get in touch or place an order?


You may contact me directly at hautecakessingapore@gmail.com. I prefer to liaise directly with clients as I feel it is more personal. In your email, please indicate the: 1. Date of your event; 2. Number of guests; 3. Venue; 4. Number of cake tiers (please see the FAQ below on the Cake Size & Servings); and 5. Estimated budget. I will respond to your query within 3 working days.




What are your cake flavours?


Classic ($) 1. Hazelnut Chocolate Sea Salt Caramel - Moist chocolate cake layers filled with hazelnut chocolate buttercream & sea salt caramel toffee brittle. 2. Ondeh My Love - Pandan infused butter vanilla sponge cake layers filled with Gula Melaka caramel buttercream, drizzles of Gula Melaka caramel and shredded coconut. 3. Chamomile Dream - Layers of moist butter sponge infused with chamomile tea, filled with delicate honey & vanilla buttercream and a hint of fresh lemon zest. 4. Vanilla Roseberry Romance - Pillowy soft layers of vanilla white cake, filled with tart raspberry compote & rose scented buttercream. 5. Carrot Connoisseur (Gluten Free) - Lightly spiced layers of moist carrot cake filled with luscious cream cheese buttercream with fresh lemon zest. For a more decadent & boozy experience, choose to soak your cake layers with whiskey infused syrup (Premium flavour). 6. London Fog - Moist chocolate cake layers filled with earl grey mascarpone buttercream & luscious smooth salted caramel. 7. Yuzu Charming - Moist vanilla butter sponge filled with refreshing yuzu curd & luscious cream cheese buttercream. Premium ($$ - please see notes below) 8. Chockwork Orange - Moist chocolate cake layers soaked with Grand Marnier syrup & filled with candied orange peel & orange blossom mascarpone buttercream. 9. Vintage Tiramisu - Layers of soft butter sponge cake soaked with coffee liqueur and filled with fluffy mascarpone buttercream. 10. Champagne Celebration - Soft vanilla sponge cake infused with pink champagne, soaked with champagne syrup & filled with raspberry mascarpone buttercream. Premium flavours have an additional fee starting at $15 for a 6-inch cake, or more depending on the size of the cake. Gluten free options may also incur an additional fee depending on the size of the cake. These are our recommended flavour combinations, but you are welcome to choose any combination of cake and filling that you wish. Our cakes are filled & frosted with smooth Swiss meringue buttercream, and are made with the finest ingredients including unsalted French butter, Maldon sea salt, Callebaut chocolate and the freshest produce available.




I would like to have a very impressive and tall cake, but I don't need to feed that many people. How can I achieve this?


You can order 1-2 cake tiers in real cake, and the rest of the tiers in faux cake. The faux cake tiers will be decorated to match the rest of the cake. A cake that comprises of some faux tiers will generally cost less than a cake that is all real. If you would like to have some faux tiers but you still need to feed a lot of guests, you can have 1 real cake tier (for the cake cutting ceremony) and the rest of the display cake can comprise of faux tiers. The guests will be served from sheet cakes provided by Haute Cakes in your selected flavour, which will be served by your caterers or serving staff.




I would like to have a specific number of tiers for my cake, but my event has more people than the recommended number of servings for the cake size. How can I ensure that all my guests can still enjoy a piece of cake?


In addition to your display cake (which can comprise of real and/or faux tiers), you can also order sheet cakes provided by Haute Cakes in your selected flavour. The sheet cake slices will be served by your caterers or serving staff, so all your guests can enjoy a slice of cake.




How big is the size of 1 serving of cake?


The standard size for 1 cake serving (wedding cake size) is a cake slice that is 4-4.5 inches tall, 1 inch wide and 2 inches long.





Dietary Requirements

Are your cakes certified halal?


No, unfortunately they are not.




Do you make gluten free or vegan cakes?


Yes, I'm certainly happy to make your special cake gluten free or vegan. Please let me know your specific dietary or taste requirements. The price of gluten free or vegan cakes will be slightly higher, as the ingredients for gluten free cakes or vegan cakes are more expensive (e.g. gluten free flours, vegan sugar, vegan gum paste and other gluten free and vegan substitutes).





Cake Delivery & Setup

Do you charge for cake delivery?


Our cake delivery fees & options are as follows: 1. Self Collection (Complimentary) Collection is from Mount Sinai Rise, Singapore 276954. Exact address will be provided when your order is confirmed. Collection is between 11am - 6pm (Mondays - Saturdays), 11am - 2pm (Sundays). 2. Flexible Delivery $20 flat fee islandwide. For deliveries to Sentosa, an additional $5 fee applies. Time slots for flexible delivery: 9am-12pm or 2pm-7pm (Tuesdays to Saturdays) or 9am-4pm (Sundays) 3. Custom Delivery If you would like to have your cake delivered at a specific time (within a 1-hour timeframe), delivery is at a $35 flat fee islandwide. For deliveries to Sentosa, an additional $5 fee applies. For orders above $500, delivery is complimentary. Please note that once delivery has been made, customers are responsible for their cake and we are no longer liable for the cake delivery.




Do you provide or rent cake stands?


We can provide you with a selection of our cake stands for a rental fee, for wedding cakes or larger celebration cake. A security deposit for the cake stand is required, and will be refunded to you when the cake stand is returned to us in its original condition.




Can my cake be placed in an outdoor setting?


Whether your cake can withstand being outdoors in the hot & humid weather in Singapore, depends on several factors: (i) The time of your event - The temperature in the evening / night is much lower than the daytime, so your cake may be able to last outdoors in the evening for a longer time. For buttercream cakes, I do not recommend having your cake outdoors in the evening / night for longer than 30 minutes - 1 hour maximum before you consume the cake. Buttercream cakes should not be left outdoors during the daytime in Singapore. Fondant cakes can generally last longer, however I do not recommend leaving fondant cakes out in the open for longer than 30 minutes (in the daytime) and 1.5 hours (in the night time), provided that your cakes are in a sheltered place. (ii) The setup details of your event - Cakes are obviously very delicate, so if you wish to place your cake outdoors, it should always be set up in a location that is covered / sheltered from the elements (e.g. sun, wind, etc.). (iii) The design, structure & color scheme of your cake - Fondant cakes will hold up better in outdoor locations. Lighter color schemes will also be a safer options if you wish to have your cake placed outdoors. If your event will be held mostly outdoors and you want your cake to be placed outdoors for a much longer time, you can always choose to have the majority of your decorated cake comprise of faux tiers, and just 1 real tier for cake cutting. Your guests will be served from sheet cakes by provided by Haute Cakes in your selected flavour, which will be served by your caterers or serving staff. Please feel free to contact me at hautecakessingapore@gmail.com to address your needs or concerns, & we can work together to ensure that all your requirements are met.




What is the best environment for my cake during my event? Do I need to place my cake in an air-conditioned room?


In the hot & humid weather of Singapore, the best environment for your buttercream or fondant cake to be displayed during your event is definitely an airconditioned room. Buttercream cakes are best consumed within 1-1.5 hours after they have been taken out of the refridgerator & placed in an airconditioned environment. Fondant cakes can last in an airconditioned room for slightly longer, around 1.5-2 hours in an airconditioned environment. Fondant cakes that are placed in a very humid environment for too long will start to 'sweat' due to the condensation forming on the surface of the fondant.





Tasting & Consultation

What happens during a tasting session?


During a tasting session, you will sample 4 specially created mini-cakes from the most popular and seasonal flavours. The tasting session is also a chance for me to get to know you better and understand your needs & requirements for your cake. Tastings are priced at $75 per couple and are held at my home baking studio. Specific requested flavors and additional attendees may incur an additional fee.




What are the available times for tastings?


Tastings are held at my home baking studio on Mon-Fri 9am-5pm, and Saturdays 2-6pm. Please get in touch with me at hautecakessingapore@gmail.com to arrange an appointment. If you need an exceptional time slot, I can try to make it work but sometimes that means your tasting might not take place for another week or more.




What should I prepare or bring for a tasting?


I encourage you to bring anything to the tasting that may inform the cake design; there is no limit. Some examples include mood boards, visual inspiration, color themes, words, mementos or personal stories.




How do we proceed after the tasting?


After your tasting, I will prepare a proposal and quote for your cake, including design, flavours, dietary requirements or other special requests. The proposal & quote will be sent to you within 3-5 working days. Once you have decided on your cake design & are comfortable with the proposal & quote, a 50% deposit is required to confirm your order & book the date. Please refer to the Ordering & Pricing section of the FAQs for more details.




Am I allowed to change the design of my cake?


Depending on the lead time we have for your cake, we can have up to two rounds of design revisions or refinements. This only applies for clients who have confirmed their cake order & placed their deposit. Unfortunately I am unable to accept design changes for your cake with short notice (less than 2 weeks before the delivery date), as sugar flowers & other sugar elements require take time to create, prepare & dry beforehand.





Ordering & Pricing

Can I pay a retainer to hold a particular date for my event / wedding?


Yes, you are welcome to pay a retainer at any time to hold your event / wedding date.




How do I place or confirm an order?


Custom Cakes: 100% payment is required to secure the order, and is due upon receipt of the invoice by the client. Wedding Cakes: In order to secure the order, the client is required to pay a 50% deposit. A contract and invoice will also be sent to you to confirm the services. The remaining 50% will be due 1 week before the delivery date.




Do you have a minimum price?


Prices for bespoke & customised cakes will vary depending on several factors, including the complexity of design, ingredients, color theme, number of servings, logistics, and so on. The starting prices for bespoke celebration cakes are outlined below: - Single tier cake: $180 and above - 2-tier cake: $350 and above - 3-tier cake: $800 and above All my cakes come with beautiful sugar flowers, are handcrafted & unique, and I go through a detailed design & consultation process with you to ensure that you are satisfied every step of the way.




Why do cakes with more / multiple tiers cost so much more?


Cakes with multiple tiers are more complicated to execute, as they need to be stacked and handled in a specific manner to ensure that the structure of the final tiered cakes are stable and can last for the duration of the event. Delivery and setup considerations for multiple tier cakes are also more complex. Therefore the labour, costs and lead time required for multiple tier cakes are much higher than for single tier cakes.





Cancellation Policy

Can I cancel my cake order after it has been confirmed and I have paid my deposit?


Please note that all sales are final. Changes to orders/delivery will not be accepted with less than 72 hrs notice (for single-tier cakes). For multiple tier cakes, I will need a minimum of 3 weeks notice if you wish to cancel your order.




I have booked a workshop but I can't make it on that date now. Can I still cancel my class?


All confirmed & paid workshop bookings are non-refundable & non-exchangeable. If you are unable to make it for the class on the scheduled day & time, I will try my best to secure a slot for you in future workshops. Please contact me at hautecakessingapore@gmail.com or +65-83228358 if you need to reschedule your class, and I will do my best to assist you.





Workshops

I have booked a workshop but I am unable to make it on that date now. Can I still change my date?


Yes, you can change the date of your workshop. Please inform me at least 3 business days before the date of your registered workshop, and I will try my best to secure a slot for you in future workshops. Please contact me at hautecakessingapore@gmail.com or +65-83228358 if you need to reschedule your class, and I will do my best to assist you.




Do I need to prepare or bring anything for the workshop?


All tools & materials will be provided for your use during the workshop. If possible, wear light coloured clothing to prevent lint from getting onto your gum paste when working with sugar flowers. Aprons will be provided during the class.




How big is the size of your class for the workshops?


The maximum size of each workshop is 4 students, as the workshops are held in my home baking studio. Therefore you will be assured of getting the guidance & attention that you need. If you wish to have even more personalised assistance, you are welcome to sign up for a Private Masterclass with me. Please email me at hautecakessingapore@gmail.com for more details & information.





Sugar Flowers Care

How long can sugar flowers last? Can I still keep them after I have eaten my cake?


Sugar flowers can keep for months (even years), if they are kept properly. You can definitely keep them & continue to enjoy their beauty, long after you have finished your cake. Follow the care steps here to keep your sugar flowers beautiful.




What do I have to do to keep my sugar flowers for a long time?


Follow the simple steps here to maintain your sugar flowers for months or years to come.




Can I buy sugar flowers from Haute Cakes, without the cake?


Most definitely. I would be thrilled to make you a sugar flower bouquet for your special occasion or gift. Please drop me an email at hautecakessingapore@gmail.com for more information.





Cake Care

How long can I keep my cake out at room temperature before consuming?


Our cakes are either decorated with fondant, ganache or Swiss meringue buttercream. 1. Fondant Covered Cakes: Your cake will be delivered to you directly chilled from the fridge. Fondant cakes are best kept in an air-conditioned room. If your venue is not air-conditioned, it is best to leave it out for 1 hour at the most. Please note that if you leave out the cake for longer, the fondant may start to 'sweat' due to the condensation that is forming on the cake due to Singapore's humid weather. 2. Buttercream or Ganache Covered Cakes: Your cake will be delivered to you directly chilled from the fridge, so they should be left to soften at room temperature for at least 1 hour (without air conditioning) or 2-3 hours (in a cold air-conditioned room). Our cakes are frosted with Swiss meringue buttercream or ganache, which contains butter or chocolate & hardens in the fridge, therefore it needs about 1-2 hours to soften to room temperature before you consume it. It is the customers' responsibility to ensure that the venue has proper storage for the cake. If you need information on the cake box size, or any other details to ensure proper storage, please do not hesitate to contact me at hautecakessingapore@gmail.com or +65-83228358 for assistance. We would not be held responsible if the venue does not have proper conditions to store the cake.




My cake has sugar decorations (e.g. fondant, gum paste) on it and I need to keep the cake in a fridge some time before my event. How should I store my cake?


If your cake contains fondant pieces or sugar decorations, you should remove them from your cake & pack them in a covered box with some bubble wrap or ktichen paper. Do not put your sugar decorations in the fridge, because the condensation that forms on the decorations will cause them to melt. Ideally it is recommended that you have your cake delivered 1-2 hours before cake cutting time, and that your venue has air-conditioning if possible. If you are unsure about what to do, please contact us at hautecakessingapore@gmail.com or +65-83228358. It is the customer's responsibility to clarify this with Haute Cakes as all our cake designs are customised & each customer has different requirements and venues.





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